11033. TOTAL QUALITY MANAGEMENT: PROBLEMS AND PROGRESS. This paper investigates the current status of Total Quality management (TQM) as it is used- and misused -by American companies. Defines TQM and identifies its central principles. Considers problems and progress in the implementation if TQM. with a special focus on employee training issues. Concludes with a summary analysis of the necessary prerequisites for the successful implementation of a TQM program. 12 pages, 27 footnotes, 26 bibliographic sources.