12010. "LOYALTY SCHEMES" IN BRITISH RETAILING. In-depth review of literature concerning the growing emphasis among British retailers to gain customer satisfaction and loyalty. Covers the concepts of relationship marketing and database marketing, and emphasizes the recent success of the Tesco "Clubcard" program. Includes a design for a proposed study (with questionnaires) to interview both customers and managers of Tesco. 20 pages, 38 footnotes, 26 bibliographic sources.