13308. PRODUCTIVITY AND QUALITY IMPROVEMENT AT EXXON IN THE 1990S. Examines quality and productivity improvement practices and principles at Exxon Corp. during the 1990s. Considers the role of falling oil prices and the Exxon Valdez crisis in spurring new initiatives. Evaluates the scope, shortcomings and successes of these programs over the past several years. 9 pages, 29 footnotes, 12 bibliographic sources.