14214. SINGAPORE AIRLINES CASE STUDY. This paper presents an analysis and solution to a case study of Singapore Airlines focusing on SIA’s struggle to adjust to changing market conditions in the early to mid-1990s. Provides an executive summary, problem statement and analysis, exploration of alternatives, and recommendations. Identifies the most crucial strategic issue for SIA as being to expand and consolidate its position as the service quality leader while at the same time increasing profitability and controlling costs within a rapidly changing market environment. KEYWORDS: Singapore Airlines case study case solution strategic analysis international marketing airline industry. 6 pages; 0 footnotes; 0 bibliographic sources. 1,287 words.