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Search by topic:   17628. MANAGING AS COACHING, EMAIL & OFFICE POLITICS, EMPLOYEE SATISFACTION, & KEEPING CUSTOMERS SATISFIED. Drawing on scholarly sources, this paper answers four business management questions: 1) In what ways does a coach in a workforce act like an athletic coach? 2) Describe how email can be used to play positive office politics, as well as for unethical purposes. 3) For what reason is a satisfied employee more likely to provide better customer service? 4) How effective is the principle, “the customer is always right” when dealing with dissatisfied customers? KEYWORDS: management email office politics employee satisfaction hrm customer relations. Written 2005. APA Style. 9 pages, 36 footnotes, 7 bibliographic sources. 2,198 words.   $63 Copyright 2002 Academic Research Papers Associate Term Paper Sites: Academic Research Papers Academic-Research-Papers Research Central Term Paper Assistance