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Search by topic:   18363. HILTON HOTELS: BRAND DIFFERENTATION THROUGH CUSTOMER RELATIONSHIP MANAGEMENT HARVARD BUSINESS CASE STUDY 809029. This paper provides a Berkeley Research case analysis and case solution to a Harvard Business School competitive strategy case study by by Applegate, Piccoli, and Dev. The case study focuses on the history, development and implementation of Hiliton’s customer relationship management initiative along with its proprietary OnQ enterprise system. The paper includes problem statement, problem analysis with SWOT, identification and assessment of alternatives, recommendations and implementation. KEYWORDS: case studies case solution marketing strategy brand differentiation customer relationship management crm information systems technology. APA Style. 12 pages, 18 footnotes, 7 bibliographic sources. 3,620 words. About Berkeley Research Case Solutions: Berkeley Research has offered authoritative case solutions to Harvard Business School case studies since 1984. We also feature solutions to case studies from other leading graduate business schools including Stanford, Darden, Wharton and Ivey. Our case solutions feature in-depth analysis drawing on appropriate analytical tools including S.W.O.T., P.E.S.T. and Five Forces analyses, and include secondary references from scholarly journals and leading business periodicals. We do not offer student-written essays; all of our case solutions are professionally written by MBA and DBA –degreed writers with proven aptitude and long experience in writing insightful case solutions. Unlike other case solutions made available on the Internet without competent evaluation of their merits, Berkeley Research case solutions are peer reviewed by a panel of case analysts prior to being offered on our website. The strongest and most gratifying endorsement of the quality of our case solutions comes from our customers: over two-thirds of our case study sales are made to repeat customers, graduate students and executives enrolled in some of the most distinguished and selective graduate business programs, and who necessarily set a high bar for analytical rigor and expository clarity. The Berkeley Research case study solution is a premium product intended for a discerning audience.   $84 Copyright 2002 Academic Research Papers Associate Term Paper Sites: Academic Research Papers Academic-Research-Papers Research Central Term Paper Assistance