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19247. When the Tone of an Email Went Wrong Ivey Business Case Study w16282 Solution. NEW, FALL 2016. This paper provides a case study analysis and case solution to an Ivey business organizational behavior case study by Mukesh Kumar, Archana Parashar, and Sanjeev Prashar about a tense situation arising from an email mishap at the Premier School of Management in New Delhi, India. The case focuses on how communication, especially email communication devoid of face-to-face signals, can spiral out of control and lead to multiple problems in an organization. The case analysis and solution includes problem identification, problem analysis, identification and evaluation of alternatives, and recommendations. APA Style, 10 pages, 5 footnotes, 4 bibliographic sources.

TAGS: Email gone wrong case study solution, business etiquette, business writing, communication, interpersonal communications, Netiquette, electronic communications, face-to-face communications, emotion, attitudes

  $70


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